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Dear Customer,

Thanks so much for taking time to read this apology letter. 

We learned from Amazon that there is something wrong with the Ohuhu 6-Inch to 9-Inch Adjustable Handy Spring Return Sniper Hunting Tactical Rifle Bipod that you ordered from us. Sorry for the disappointment. Although we work hard to ensure high quality standards through multiple quality checks, we regrettably still come across defective products occasionally.
 
Despite the unfortunate problems you came across, we are doing everything we can to make up for the inconveniences you have experienced. In this case, in order to make you completely happy with this purchase, we will be sending you A FREE REPLACEMENT to retry, even your order was full refunded. So could you please kindly get back to us and give us this chance to approve our high quality standards? We really hope that you can trust our brand, as we are a genuine trader and looking for every possible way to improve our products and services.  

We would greatly appreciate it if you can help us and offer us a chance to make things right. 

Thanks a lot for your  time. 

Have a great day! 
Best Regards,
Eileen Lee
Ohuhu Direct